FAQs

IF I NEED HELP WHO CAN I CALL?

WHAT ARE REQUIRED FIELDS?

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

WILL I RECEIVE A CONFIRMATION OF MY ORDER?

HOW CAN I BE SURE TO GET THE RIGHT SIZE?

CAN I EXCHANGE A PRODUCT OR MY ORDER REFUNDED?

PERSONALIZATIONS

IF I NEED HELP WHO CAN I CALL?
Support is web based and can be accessed online between the hours of 9:00am and 4:00pm, Monday through Friday by emailing info@mathewsteamsports.com. Please include your name, telephone number, and a description of how we may help you in your email. You will receive a response via email or phone within 1 business day of receipt of your email by our support team.

WHAT ARE REQUIRED FIELDS?
Required fields are marked by an asterisk * on the account setup page. These are mandatory and must be filled out before you can proceed with the checkout process. You must also check the box indicating that you agree to the Terms of Service. Your order will not be confirmed or fulfilled unless all required fields are completed.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?
Order shipment generally takes place 21 days after your store closes. You will see this close date at the top of your store page as well as on the documentation given to your coach or representative.

WILL I RECEIVE A CONFIRMATION OF MY ORDER?
Yes, our online system generates an automated email that is sent to the address you entered during account setup. Please make sure that you correctly enter your email address, in order to ensure delivery of the confirmation email. If your email address is correct and you still have not received a confirmation, please check your spam/junk folders.

HOW CAN I BE SURE TO GET THE RIGHT SIZE?
Sizing charts are now included for each product that we offer. Just click on the sizing chart (under the product) and you will be directed to the applicable sizing chart.

CAN I EXCHANGE A PRODUCT OR MY ORDER REFUNDED?

We do not exchange products or issue refunds for orders. During the checkout process, you are agreeing that exchanges and refunds will not be granted. Most of the products featured on our Team Stores are embellished or customize in some way and cannot be returned to our vendors. We make every attempt to provide you with accurate product descriptions and sizing charts to limit any possible problems with your order.

PERSONALIZATIONS
All products, designs and personalization options have been approved by your Coaching Staff or Team Representative. If personalization of an item on the Store is not offered as an option, requests to add personalization will not be honored.